Technology Services

IT Department 2018-2019
Top Row: Micah Collard, Michael Barrett, John Dydel, Gregg Wurst, Don Alvarez, Johnathan Rodriguez, Christopher Arango
Bottom Row: Austin Duran, Erica Garcia, Ibeth Palacios, Stuart Peace

About Our Department

The AESD Technology Services Department (also known as the Information Technology Dept. or IT for short) provides technology support, hardware installation, network services, server & network maintenance, and oversees tech standards compliance for state programs including CalPADS and CAASPP.  Our department has a complement of technicians with various certifications, aptitudes, and talents.  We strive to work hard to ensure that our Students have a safe, capable, and powerful network that enables the best possible environment to learn.

The Technology Services Department is overseen by Academic Services, and is headquartered at the District Office site.

Getting Help

 

AESD IT Helpdesk System
Click Here to Start

For all technology work, please file a work order using our helpdesk system. 
You need a work email address in order to submit a work order.

 

There is often confusion on which team to contact with an issue concerning electronic systems, computers, or other areas where IT and Maintenance blurs.  Here's a general guideline that can help:


If your issue is with:

Computers, Laptops, Chromebooks, Network Issues, Wi-Fi, Websites (ours or others), Projection or Classroom TV Use, Cable Management, Office or Classroom Phone with no power or dialtone, moving or replacing any of the aforementioned equipment, and requests on Student Data including AERIES, IO/EADMS, CalPADS, etc.

Contact the IT Department with a Work Order.

If your issue is with:

Classroom Clocks, Lighting, Building Issues, Desks, Power Issues, Classroom Telephone that is not working (damaged, or otherwise problems not involving the network), Alarm Systems, Campus Signage, Gym Scoreboards, PA Systems (both classroom speakers and stage), or moving/replacing any of the aforementioned equipment.

Contact the Maintenance Department.


Not all calls will fill neatly into those two categories above.  In some cases, IT and Maintenance will work together on an issue, such as Fax Machines/Phone Lines dedicated to Fax systems, event setup, new classrooms, or a major project, so filing an order under either system will be fine.  In general, however, common calls will fall into the above groups.

On certain calls, we can help over the phone.  If this is the case, one of our staff will ask for a VNC or "eyeball" number on your system.  It can be found by hovering the mouse over this icon on the lower right of your screen: VNC Icon .  It may also be 'hidden': click the arrow next to the clock on the lower right to reveal it.

If you can't reach the work order system you can call Ext. 10222 for service as well.

New Equipment

To obtain new equipment for your classroom, such as headphones, keyboards, or computers, please contact your Principal to start the process.  Please be advised that the Technology Serivces Department DOES NOT buy equipment for schools, departments, or administrators.  The IT Department can produce quotes for new equipment for use in a Purchase Order, however, it is up to the site administration to complete the purchase.

Newly ordered equipment can be installed by IT by placing a work order (see above.)

Curriculum Issues

Contact the Curriculum Department for issues concerning the following programs: Lexia, Accelerated Reader, Google Classroom, Clever, Publisher Resources (HMH, McGrawHill, HRW, Pearson), or CAASPP.  You can also contact the IT Liaison, Gregg Wurst, at Ext. 10218.  IT can assist, however, on hardware issues (things students can physically touch) when using the above programs, such as a Chromebook that doesn't allow Clever Badges to work due to a faulty camera.

Requirements and Rights

What you should know about our rights and responsibilities
As a school district we are subject to many requirements and laws that are designed to protect our students and staff from the volitility that the free exchange of information on the internet will undoubtedly provide.

In order to protect the students privacy, each of us must be aware of the Family Internet Family Educational Rights and Privacy Act (FERPA):
http://www2.ed.gov/policy/gen/guid/fpco/ferpa/index.html

FERPA is a Federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. FERPA gives parents certain rights with respect to their children's education records. These rights transfer to the student when he or she reaches the age of 18 or attends a school beyond the high school level. Students to whom the rights have transferred are "eligible students."

To protect our students from potentially harmful material available on the internet our school district adheres to the Children’s Internet Protection Act (CIPA) is a federal law enacted by Congress to address concerns about access to offensive content over the Internet on school and library computers. CIPA imposes certain types of requirements on any school or library that receives funding for Internet access or internal connections from the E-rate program – a program that makes certain communications technology more affordable for eligible schools and libraries. In early 2001, the FCC issued rules implementing CIPA.

For more information on CIPA, refer to the FCC website: http://www.fcc.gov/cgb/consumerfacts/cipa.html

As a public organization we are also subject to the laws regarding e-discovery. The laws regarding discovery are lengthy and complicated. In summary, since we are required to filter internet access and archive emails virtually every activity performed on networked computers is recorded. Civil procedure laws require these records be made accessible in the event of civil or criminal investigation.
http://california-discovery-law.com/electronic_discovery_document_retention_policies.htm


Important Information

Policies Link
Student Acceptable Use View
Employee Acceptable Use View
Email Retention View
Plans Link
District Technology Plan View

 

Resources

Technology work order system, tools and FAQ

Outlook Web App Video Tutorials

Google G Suite Learning Center - Training for First-Time Users

Aeries Training Videos