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IT - Get Help Now

Last Updated: 3/8/2019 6:26 PM

Academic Services > Information Technology > Get Help Now

Getting Started

IT Help Desk Work Order System
File a Work Order

You need an aesd.net email address to complete this process. Temp Staff and Substitutes, please contact the School Office to file a work order on your behalf.

 

 

Which Work Order Do I Need To File?

There is often confusion on which team to contact with an issue concerning electronic systems, computers, or other areas where IT and Maintenance blurs.  Here's a general guideline that can help:


If your issue is with:

Computers, Laptops, Chromebooks, Network Issues, Wi-Fi, Websites (ours or others), Projection or Classroom TV Use, Cable Management, Office or Classroom Phone with no power or dialtone, moving or replacing any of the aforementioned equipment, and requests on Student Data including AERIES, IO/EADMS, CalPADS, etc.

Contact the IT Department with a Work Order.

If your issue is with:

Classroom Clocks, Lighting, Building Issues, Desks, Power Issues, Classroom Telephone that is not working (damaged, or otherwise problems not involving the network), Alarm Systems, Campus Signage, Gym Scoreboards, PA Systems (both classroom speakers and stage), or moving/replacing any of the aforementioned equipment.

Contact the Maintenance Department.


Not all calls will fill neatly into those two categories above.  In some cases, IT and Maintenance will work together on an issue, such as Fax Machines/Phone Lines dedicated to Fax systems, event setup, new classrooms, or a major project, so filing an order under either system will be fine.  In general, however, common calls will fall into the above groups.

 

Additional Support

Remote Assistance

On certain calls, we can help over the phone.  If this is the case, one of our staff will call you and ask for a VNC or "eyeball" number on your system.  It can be found by hovering the mouse over this icon on the lower right of your screen: VNC Icon .  It may also be 'hidden': click the arrow next to the clock on the lower right to reveal it.

If you can't reach the work order system you can call Ext. 10222 for service as well.

New Equipment

To obtain new equipment for your classroom, such as headphones, keyboards, or computers, please contact your Principal to start the process.  Please be advised that the Technology Serivces Department DOES NOT buy equipment for schools, departments, or administrators.  The IT Department can produce quotes for new equipment for use in a Purchase Order, however, it is up to the site administration to complete the purchase.

Newly ordered equipment can be installed by IT by placing a work order once your equipment has arrived on site.  Contact Warehouse at Ext. 10299 if you need a status on equipment you have recently purchased.  

Curriculum Issues

Contact the Curriculum Department for issues concerning the following programs: Lexia, Accelerated Reader, Google Classroom, Clever, Publisher Resources (HMH, McGrawHill, HRW, Pearson), or CAASPP.  You can also contact the IT Liaison, Gregg Wurst, at Ext. 10218. 

IT can assist, however, on hardware issues (things students can physically touch) when using the above programs, such as a Chromebook that doesn't allow Clever Badges to work due to a faulty camera.  If this is the case, continue filing a work order (yellow box at the top of the screen.)

Website Content

Frequently Asked Questions concerning the new website system is available for School Staff.

For Teacher Pages: this is coming soon.  Stay tuned!
For School Website Content: this includes your school homepage, event calendar, news, photo galleries, banners, etc. -- Please contact your School Office.  Your school office has the ability to change the school website contents.  Additions, corrections, or removal of info or events is handled directly at the site.
For District Website Content: Additions, corrections or removal of events -- Notify your department supervisor.  Limited staff have the ability to change the District Website per department. 

As a reminder to all three groups: IT Staff can ONLY assist with use and operation of the Content Management System (CMS), not with the actual content itself.  For more information on Website Policies, please click here.